Some users are reporting an error when attempting to view a Meter Image File toolbox in PC-Pro+ 9.71. The problem has to do with a missing or corrupt Windows component registration. Luckily this is a fairly easy fix.

To fix this issue, you will need to have administrative rights to your computer. If you do not have administrative rights you will need to find a member of your IT Department who can perform the following steps for you.

To fix the missing component registration issue:

1. Make sure that PC-Pro+ is not running
2. Open a command prompt as administrator. This is easily done by clicking the Windows Button –> Accessories –> Right click on “Command Prompt” –> click “Run as Administrator”
3. If you receive a “Do you want to allow the following program to make changes to this computer?” dialog box, click yes.
4. If prompted, enter the credentials for your administrator account
5. The command prompt window should open.
6. For 32-bit version of Windows, enter the following command:
   cd c:\windows\system32
7. For 64-bit versions of Windows, enter the following command:
   cd c:\windows\syswow64
8. Enter the following command:
   regsvr32 olch2x8.ocx
9. A window should open stating “DLLRegisterServer in olch2x8.ocx succeeded”
10. Click ok.
11. Close the command prompt window.

After completing the steps above, you will be able to re-open the image file in PC-Pro+ and view the toolbox.