Itron PC-Pro+ 9.7 and Microsoft Office 64-bit

An issue has been identified the latest release of Itron PC-Pro + 9.7 on systems running Microsoft Office 2010 64-bit. There appears to be an incompatibility between the two software packages. When attempting to run the Data Manager from PC-Pro+ 9.7 on a system with Office 2010 64-bit installed you will receive the following error message:

With the help of one of our customers and Itron’s support team we have found that uninstalling Microsoft Office 2010 64-bit and instead installing the 32-bit version corrects the issue. Customers are advised to run Microsoft Office 2010 32-bit if they are required to have it on the same workstation as PC-Pro+.

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