Archive for the ‘Metering’ Category

To Our Valued Customers: Updated 3/23/2020

General Pacific (GenPac) remains open for business to serve our utility and contractor customers.  GenPac is considered an essential business, as a distributor of Electrical, and Water Utility products, based on the Home Land Security guidelines.  GenPac also provides IT Cloud services to over 100 utilities and AMI service provider customers.

We have arranged for the majority of our sales and support staff to work from home, while maintaining sufficient staff to provide services that cannot be handled remotely.

For those employees remaining in our facility we have established and implemented Social distancing policies, consistent with the Oregon Health Authority. We have also established social distancing protocols for receiving and shipping materials from our facility.

GenPac also continues to provide daily industry and vendor updates on our website GenPac’s QuickShip e-commerce site is available to customers who need quick access to our current inventory levels.  Due to our current workload we have disabled the sign-up link on our home page. To sign up for QuickShip please contact your sales rep for details.

Rick Hall, President

General Pacific, Inc.

Precautions for the Corona virus has caused Elmhurst Mutual Power & Light to shut down for the next 2 weeks. They will not be able to receive any shipments for that period so they ask that you please hold off on sending anything.

Consumers Power has announced that they will be closing their office and working remotely in an effort to slow the spread of COVID-19. Here is their recent notice:

“Just a quick note to let you know that we will be closing our office starting Monday 3/23 and working remotely as much as possible. We are taking this step in concert with similar actions taken by various local agencies and businesses to support the broader national and state effort to slow the spread of COVID-19.

We can answer and open our gate remotely to allow deliveries in. When a warehouse staff member is needed there may be a delay of up to a half hour. The best thing would be for any necessary deliveries to be scheduled with the warehouse staff when possible. I know that will be hard with orders already on the way. We will be allowing drivers in remotely to drop deliveries on the dock when possible.”

At this time, Consumers has not announced what day they plan to come back to work in office.

Effective Wednesday March 18th  Canada will be closing its borders to most non-citizen and non-permanent residence.  This increased measure will not affect commerce or trade, U.S. Citizens, diplomats or airline crews.  Due to integration between Canada and the U.S. it has been clarified by the Provincial Health Office, Canada Border Service Agency and U.S. Customs and Border Protection that cross border trucking is an essential service.

Scott Corwin, the NWPPA Executive Director, released the following statement about the upcoming E&O conference,

“We have been closely monitoring both the status of public health concerns and the increasing travel restrictions at our member utilities; as a result the 2020 Engineering & Operations Conference and Trade Show scheduled for April 7-9 in Reno, Nev., has been postponed with the intention to reschedule the event in whole or in part later in the year.”

It has come to the attention of Itron and its Distributors that certain AMI solution providers in the marketplace have been falsely representing that Itron would stop supporting ERTs entirely by 2021.  This information is false.  Below is the official statement from Itron.  You can also download the statement from this link.


2111 North Molter Road
Liberty Lake, WA 99019

In 2011, Tantalus and Itron partnered to deliver ERT® information reading functionality for the companies’ joint solution platform for municipal and cooperative utilities. The solution was designed for utilities to quickly and cost-effectively migrate from a one-way drive-by or walk-by system to near real-time meter reading via TUNet® – the Tantalus Utility Network – configured as a fixed network, two-way AMI solution. The solution is capable of multi-commodity communication, including electric, water, and gas.

Itron recently learned that some AMI solution providers have been falsely representing that Itron would stop supporting ERTS entirely by 2021. This information is false, and Itron formally has demanded that these entities immediately cease misrepresenting Itron’s business. Itron is actively evaluating its legal options.

Itron remains fully committed to the Tantalus partnership by providing Tantalus, unlike other AMI providers, with a license to access and fully read ERT endpoints. Information provided by AMI providers other than Tantalus that claim the ability to read Itron meters is both misleading and deceptive.

Although other providers may be technically capable of reading the one-way SCM+ message, the data that they can access is just a subset of the full data and value made available by Itron Datalogging ERTs. More specifically, the one-way SCM+ contains only the ERT ID, consumption read, and limited tampers. Itron Datalogging ERTs make available extended data to which providers other than Tantalus do not have access. Itron has not licensed the reader technology to AMI providers other than Tantalus, nor do they technically
have the capability to read the extended data. Reading the complete datalogging interval data in the Itron ERTs requires two-way communication to the ERT, which only Tantalus can provide. The extended data set of interval data can be used for customer presentment, demand calculations, time of use charge calculation, and other consumption analysis and distribution optimization analysis such as losses/leak detection. This is of great value to the utility and enhances the long-term value of the ERT.

In summary:

  • Unlike AMI providers that claim to read the one-way ERT in the same drive-by configuration deployed today, Tantalus is unique in their ability to fully leverage the Itron two-way SCM+ ERT messages and migrate your ERT population to a fixed-network utilizing Tantalus enabled endpoints.
  • Without Itron providing an express, written license of our reader technology, AMI solution providers are legally prohibited from accessing the extended ERT data, because they cannot perform two-way commands with Itron’s endpoints.
  • Also, the critical internal data, which is the primary value add, is not technically accessible by providers other than Tantalus.
  • Itron has no plans at this time to stop delivering and supporting ERTs.
  • In fact, Itron continues to invest in products and solutions that include ERTs or ERT technology, as it is an integral part of our many solutions.

Please contact Itron if there are further questions on this topic.

Some users are reporting an error when attempting to view a Meter Image File toolbox in PC-Pro+ 9.71. The problem has to do with a missing or corrupt Windows component registration. Luckily this is a fairly easy fix.

A new development from Two Sockets Two Meters, Inc. (TSTM) recently found a place in Pelican Rapids, Minnesota, in heart of Minnesota lake country. Lake Region REC covers 3200 square miles and has 5600 miles of line, and it required a demand response unit (DRU) control at the pivot control panel in a series of irrigation systems. This control panel included a variety of automatic starting equipment and other systems, but it lacked a neutral to connect with the Aclara DRU unit.

The General Pacific/Itron annual meter software training for 2012 has been announced and you are invited! The 2012 Electricity Metering Systems Training will be held April 24-26 and will offer sessions on PC-Pro + Advanced software, meter functions and metering programming. Agenda items include:

  • Introduction to PC-PRO+ Advanced meter programming software
  • Programming, viewing and troubleshooting data on the CENTRON (C12.19 & Polyphase) and SENTINEL meters
  • Reading and viewing data
  • Programming and viewing data on the demand-only CENTRON (C12.19 & Polyphase) and SENTINEL meters
  • Adding Time of Use, Load Profile, and R300 (RF) functionality to previously created programs

An issue has been identified the latest release of Itron PC-Pro + 9.7 on systems running Microsoft Office 2010 64-bit. There appears to be an incompatibility between the two software packages. When attempting to run the Data Manager from PC-Pro+ 9.7 on a system with Office 2010 64-bit installed you will receive the following error message: