Archive for the ‘Electric’ Category

It has come to the attention of Itron and its Distributors that certain AMI solution providers in the marketplace have been falsely representing that Itron would stop supporting ERTs entirely by 2021.  This information is false.  Below is the official statement from Itron.  You can also download the statement from this link.


2111 North Molter Road
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In 2011, Tantalus and Itron partnered to deliver ERT® information reading functionality for the companies’ joint solution platform for municipal and cooperative utilities. The solution was designed for utilities to quickly and cost-effectively migrate from a one-way drive-by or walk-by system to near real-time meter reading via TUNet® – the Tantalus Utility Network – configured as a fixed network, two-way AMI solution. The solution is capable of multi-commodity communication, including electric, water, and gas.

Itron recently learned that some AMI solution providers have been falsely representing that Itron would stop supporting ERTS entirely by 2021. This information is false, and Itron formally has demanded that these entities immediately cease misrepresenting Itron’s business. Itron is actively evaluating its legal options.

Itron remains fully committed to the Tantalus partnership by providing Tantalus, unlike other AMI providers, with a license to access and fully read ERT endpoints. Information provided by AMI providers other than Tantalus that claim the ability to read Itron meters is both misleading and deceptive.

Although other providers may be technically capable of reading the one-way SCM+ message, the data that they can access is just a subset of the full data and value made available by Itron Datalogging ERTs. More specifically, the one-way SCM+ contains only the ERT ID, consumption read, and limited tampers. Itron Datalogging ERTs make available extended data to which providers other than Tantalus do not have access. Itron has not licensed the reader technology to AMI providers other than Tantalus, nor do they technically
have the capability to read the extended data. Reading the complete datalogging interval data in the Itron ERTs requires two-way communication to the ERT, which only Tantalus can provide. The extended data set of interval data can be used for customer presentment, demand calculations, time of use charge calculation, and other consumption analysis and distribution optimization analysis such as losses/leak detection. This is of great value to the utility and enhances the long-term value of the ERT.

In summary:

  • Unlike AMI providers that claim to read the one-way ERT in the same drive-by configuration deployed today, Tantalus is unique in their ability to fully leverage the Itron two-way SCM+ ERT messages and migrate your ERT population to a fixed-network utilizing Tantalus enabled endpoints.
  • Without Itron providing an express, written license of our reader technology, AMI solution providers are legally prohibited from accessing the extended ERT data, because they cannot perform two-way commands with Itron’s endpoints.
  • Also, the critical internal data, which is the primary value add, is not technically accessible by providers other than Tantalus.
  • Itron has no plans at this time to stop delivering and supporting ERTs.
  • In fact, Itron continues to invest in products and solutions that include ERTs or ERT technology, as it is an integral part of our many solutions.

Please contact Itron if there are further questions on this topic.

General Pacific was proud to host solar water heating technical training January 10-13, 2012, an event sponsored by Energy Trust of Oregon and delivered through Northwest Energy Education Institute. This course was designed for plumbing and HVAC contractors, and attendees learned to successfully specify, sell and install residential solar water heating systems.

Some users are reporting an error when attempting to view a Meter Image File toolbox in PC-Pro+ 9.71. The problem has to do with a missing or corrupt Windows component registration. Luckily this is a fairly easy fix.

A new development from Two Sockets Two Meters, Inc. (TSTM) recently found a place in Pelican Rapids, Minnesota, in heart of Minnesota lake country. Lake Region REC covers 3200 square miles and has 5600 miles of line, and it required a demand response unit (DRU) control at the pivot control panel in a series of irrigation systems. This control panel included a variety of automatic starting equipment and other systems, but it lacked a neutral to connect with the Aclara DRU unit.

The General Pacific/Itron annual meter software training for 2012 has been announced and you are invited! The 2012 Electricity Metering Systems Training will be held April 24-26 and will offer sessions on PC-Pro + Advanced software, meter functions and metering programming. Agenda items include:

  • Introduction to PC-PRO+ Advanced meter programming software
  • Programming, viewing and troubleshooting data on the CENTRON (C12.19 & Polyphase) and SENTINEL meters
  • Reading and viewing data
  • Programming and viewing data on the demand-only CENTRON (C12.19 & Polyphase) and SENTINEL meters
  • Adding Time of Use, Load Profile, and R300 (RF) functionality to previously created programs

An issue has been identified the latest release of Itron PC-Pro + 9.7 on systems running Microsoft Office 2010 64-bit. There appears to be an incompatibility between the two software packages. When attempting to run the Data Manager from PC-Pro+ 9.7 on a system with Office 2010 64-bit installed you will receive the following error message:

Downloading files from Itron Access is a simple process once you learn how the downloads section is structured.  In order to download files you will need to have an Itron Access account.  If you do not already have an Itron Access account please visit our how-to guide on creating a new Itron Access account.

Itron provides a website for all customers to use to download the latest reference materials and software updates. This website is called Itron Access. General Pacific recommends that all Itron users obtain a login to Itron Access. Follow the instructions below to obtain a login for Itron Access:

Product Release:

Itron has recently released their newest version of PC-Pro+, version 9.70. This release contains major changes to the PC-Pro+ Advanced and Field Pro software offerings, most notably allowing them to interface with the new Centron II C12.19 residential meter.